Terms & Conditions

Read on for our ts & cs

  • A credit will be issued if you do not receive delivery of your confirmed meal order that you have been charged for.
  • If you received incorrect/damaged or have missing individual items you may be entitled to a meal credit or other adjustment.
  • In the case of incorrect/damaged items delivered or items that are unsatisfactory due to production factors under the control of Village Kitchen, Village Kitchen reserves the right to request the item(s) to be returned for viewing. Based on the review of these items, Village Kitchen reserves the right to determine the appropriate remediation.
  • Village Kitchen will not be responsible for food that is left outside for prolonged periods of time by the recipient when delivered on the selected delivery day. We recommend that if you are not going to be home during the delivery window that you leave out a cooler bag for our driver to leave your meal in. This will keep it safe & chilled til you arrive home for dinner
  • Village Kitchen is not an allergy free kitchen. It is the customers responsibility to review our menus regarding possible allergies to ingredients we cook with. Please also be aware we may have ingredients stored on-site that mean we are not allergy free for your needs.
  • All prices listed are in New Zealand dollars and are inclusive of GST. We reserve the right to change prices at any time, provided that we will let you know of the price change at least eight days before the price change is to take effect.
  • You must kept your membership details secure as you are responsible for any orders placed via your account.
  • Subscribers, you have the right to adjust your plan up to Sunday 4pm each week. After this cut-off we process payment of your plan & your account will be charged accordingly. Amendments after this may incur an additional charge & are subject to Village Kitchen’s confirmation of availability. No refunds will be given to orders no longer required after the cut-off time of 4pm Sunday.
  • Meals are not intended for the purpose of export.
  • If any charge to your credit card is declined your plan that the payment relates to will not be delivered. Your account will be suspended however and normal processing will resume the following week. Where possible we will do our best to communicate with you regarding such situations so that you can rectify & have your order delivered as required.
  • If we invoice an incorrect charge to your credit card, we reserve the right to make a repayment to you by making a refund to your registered credit card or to make an additional charge to your credit card to recover any undercharge. By confirming your meal order you authorise Village Kitchen to do this.
  • We accept all major credit cards including American Express.
  • We do not accept payment via Diners’ Club cards or PayPal.
  • If you correspond with us by email, your correspondence may be stored by us. All reasonable precautions will be taken to protect any stored information (whether offline or online). Any information you do share with us will not be given or sold to any other party unless you have deliberately provided that information for us to publish on the website.
  • This website collects statistical information which is used for making the site faster and easier to use. Your visit is anonymous – information from your visit is combined with the data from all site visitors and presented as statistical information on overall site use. Village Kitchen does not collect personally identifiable information and does not facilitate the merging of any personally identifiable information with the non-personally identifiable information collected through any Google product or feature on this website. Village Kitchen uses “cookies” and other tracking technologies. A “cookie” is a file that our webserver may send to your computer when you access this website. This file is then stored on your computer. Village Kitchen may use cookies and certain other passive information collection technologies to make your use of this website easier by allowing Village Kitchen to provide better service, customise websites based on consumer preferences, compile statistics, analyse trends, and otherwise administer and improve this website. Village Kitchen uses Third Party cookies. Third Party cookies are used for the purpose of marketing this website to people that may find benefit from the services included on the website.
  • TRADING AS: Village Kitchen, 16 Lake Road, Devonport, Auckland, New Zealand

We’ve been receiving Village Kitchen meals for several weeks and are enthusiastic fans of an excellent service. It’s a pleasure to enjoy such a varied, tasty and healthy range of meals efficiently delivered on time every afternoon. I’ve enjoyed the challenge of matching a different wine to each. Ngā mihi nui Bob

Bob Campbell ONZM MW

Before my wife went into care over a year ago now, Village Kitchen had established itself as a lifeline for evening meals in a household where the care pressures were considerable. Since then, Village Kitchen has remained my evening meal provider and the impressive variety and quality of its ready to heat and eat meals has been maintained, indeed is even better. I have no hesitation in commending Village Kitchen to all who have busy and demanding lives and appreciate appealing and nutritious meals.

Rod J

We have been using Village Kitchen for our after hours meals. We have been extremely satisfied with Village Kitchen as they provide fresh healthy daily meals and outstanding service. The service is a great fit with our aim to ensure well-being throughout the workplace.

Major NZ law firm - Auckland CBD based

I just wanted to say a massive thank you to the Village Kitchen team for the meals that have been delivered over the last couple of weeks to my parents in Auckland. I live overseas and recently Mum had a knee replacement. I wanted to give her a break from worrying about preparing meals so found your service online. The feedback from Mum has been exceptional. She’s a fussy eater and both her and Dad have loved the dinners. Amazing variety; beautiful high-quality meat; great presentation; perfect portion size and always delivered on time. It’s rare to find a company nailing it like you are and I’m so grateful for it.


I can’t believe what a difference the dinners have made so far and are also really delicious. Once again, many thanks!


Fabulous meals and service to boot…thanks for the experience…will be coming again.


Consciously sourced ingredients (free range etc) for healthy, delicious meals. Rebecca and her team are gems … working hard all day in the kitchen so we don’t have to! Love our delicious meals, best $ I’ve spent, affording me precious time that I wouldn’t have had otherwise. Give VK a go, you won’t regret it!


We enjoyed all last week’s dinners, it’s a fabulous help to me, not only dreaming up what to have, preparation, all the shopping, but also the guilt of firing out the old veggies etc. from the fridge!!!!


I think you do a great job. I used to be a very loyal supporter of My Food Bag, but now I am working nearly full time, I struggle with all the prep that has to happen after school in between after school activities. I love that your meals arrive ready to pop into the oven and you are so consistent with your delivery times. I also love that your meals are nutritionally great – I see the extra veggies sneaked in there, but the kids either don’t notice or think it’s yummy anyway.


Ten gold stars for Wednesday and Thursday’s dinners last week. Melt in your mouth pork, tasty kumara and lots of greens!! Tasty lamb and mash and great greens!! Husband very pleased.


We also love your frozen meals – I normally try to ensure we have a couple in the freezer for those occasions when you just run out of time or can’t be bothered to cook


Village Kitchen has truly changed our lives, and in particular our evenings which are now stress-free and nutritious! As a busy family with parents both working full time and busy teenagers with school and sport it has made a huge difference to our lives, so thank you! The variety you serve is beyond what we could even imagine doing ourselves, and the fact you do paleo meals was the X factor that brought us to you.