Health & safety protocol and procedures

Village Kitchen Health & Safety protocol & procedures during Covid-19 Lockdown

  • Supplier delivery drivers must deliver goods wearing gloves.
  • Goods must be left outside the rear entrance to the premises. Supplier delivery drivers will not be permitted to enter the kitchen.
  • No face to face contact will be permitted during this time.
  • All goods received will be immediately unpacked/decanted outside of premises; delivery boxes/cartons will be disposed of immediately. These may not be brought inside the kitchen.


  • Staff must wash hands thoroughly & wear gloves at all times. Wash & replace gloves regularly throughout the day.
  • Staff must record body temperature & fill out general health form upon entry each day.
  • VK delivery driver (skeleton team of max 2): will not be permitted to enter kitchen. Driver’s deliveries for the day will be prepacked & placed into a box outside rear entry to kitchen. Driver will wear gloves at all times, replacing as necessary after each delivery. Driver will endeavour to not touch any surfaces throughout delivery run. Driver will hand sanitise & change gloves throughout delivery run.
  • Driver will avoid all face to face contact when making deliveries, instead using text message if necessary to communicate to customer that delivery has been made.


  • Hands washed & dried thoroughly upon entry, and regularly throughout the day.
  • Clear markings made identifying each staff member’s area, minimum 2m apart. Staff will stay in their designated area at all times where possible. Where not (ie accessing the chiller), staff will remain at least 1m apart from each other.
  • All kitchen equipment sterilised at recommended hot water temperatures throughout the day.
  • Personal protective equipment to be worn/used. Replaced regularly throughout the day.
  • Handles, containers, surfaces to be sanitized regularly throughout the day.
  • Doors to shared use areas will be left open where possible.

We’ve been receiving Village Kitchen meals for several weeks and are enthusiastic fans of an excellent service. It’s a pleasure to enjoy such a varied, tasty and healthy range of meals efficiently delivered on time every afternoon. I’ve enjoyed the challenge of matching a different wine to each. Ngā mihi nui Bob

Bob Campbell ONZM MW

Before my wife went into care over a year ago now, Village Kitchen had established itself as a lifeline for evening meals in a household where the care pressures were considerable. Since then, Village Kitchen has remained my evening meal provider and the impressive variety and quality of its ready to heat and eat meals has been maintained, indeed is even better. I have no hesitation in commending Village Kitchen to all who have busy and demanding lives and appreciate appealing and nutritious meals.

Rod J

We have been using Village Kitchen for our after hours meals. We have been extremely satisfied with Village Kitchen as they provide fresh healthy daily meals and outstanding service. The service is a great fit with our aim to ensure well-being throughout the workplace.

Major NZ law firm - Auckland CBD based

I just wanted to say a massive thank you to the Village Kitchen team for the meals that have been delivered over the last couple of weeks to my parents in Auckland. I live overseas and recently Mum had a knee replacement. I wanted to give her a break from worrying about preparing meals so found your service online. The feedback from Mum has been exceptional. She’s a fussy eater and both her and Dad have loved the dinners. Amazing variety; beautiful high-quality meat; great presentation; perfect portion size and always delivered on time. It’s rare to find a company nailing it like you are and I’m so grateful for it.


I can’t believe what a difference the dinners have made so far and are also really delicious. Once again, many thanks!


Fabulous meals and service to boot…thanks for the experience…will be coming again.


Consciously sourced ingredients (free range etc) for healthy, delicious meals. Rebecca and her team are gems … working hard all day in the kitchen so we don’t have to! Love our delicious meals, best $ I’ve spent, affording me precious time that I wouldn’t have had otherwise. Give VK a go, you won’t regret it!


We enjoyed all last week’s dinners, it’s a fabulous help to me, not only dreaming up what to have, preparation, all the shopping, but also the guilt of firing out the old veggies etc. from the fridge!!!!


I think you do a great job. I used to be a very loyal supporter of My Food Bag, but now I am working nearly full time, I struggle with all the prep that has to happen after school in between after school activities. I love that your meals arrive ready to pop into the oven and you are so consistent with your delivery times. I also love that your meals are nutritionally great – I see the extra veggies sneaked in there, but the kids either don’t notice or think it’s yummy anyway.


Ten gold stars for Wednesday and Thursday’s dinners last week. Melt in your mouth pork, tasty kumara and lots of greens!! Tasty lamb and mash and great greens!! Husband very pleased.


We also love your frozen meals – I normally try to ensure we have a couple in the freezer for those occasions when you just run out of time or can’t be bothered to cook


Village Kitchen has truly changed our lives, and in particular our evenings which are now stress-free and nutritious! As a busy family with parents both working full time and busy teenagers with school and sport it has made a huge difference to our lives, so thank you! The variety you serve is beyond what we could even imagine doing ourselves, and the fact you do paleo meals was the X factor that brought us to you.