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FAQ

For more information around how Village Kitchen works, we have compiled a list of our most frequently asked questions on our ready made dinner menu. If we have missed something you need help with, please get in touch. The Village Kitchen customer service team is happy to help.

How do I order from Village Kitchen?

When do I need to order by?

Tell me more about Village Kitchen being a delivery-only service?

When do I need to pause my Village Kitchen subscription by?

When do I need to re-start my Village Kitchen subscription by?

When will payment be made on my card?

Is there an additional delivery charge if I add extra items to my fresh meal subscription?

Can I request a specific delivery time? What if I'm not home when my meal is delivered?

I'm having my meal delivered to me at work. When can I expect it?

Village Kitchen does not have a delivery zone in my area. Can I still order from you?

Can I pick up my order?

When will my frozen meals be delivered?

What is a Regular DIETARY TYPE?

Does Village Kitchen cater for allergies or special dietary requirements?

Tell me more about paleo & gluten-free.

The vegetables/salad in my meal tonight are not what was advertised.

I want to order Village Kitchen dinners for someone else - am I able to arrange this?

I would like to give a gift voucher - does Village Kitchen offer these?

Tell me more about Village Kitchen's serve sizes?

Tell me more about Village Kitchen subscriptions?

What type of packaging do you use?

Tell me more about Village Kitchen pricing?

Consciously sourced ingredients (free range etc) for healthy, delicious meals. Rebecca and her team are gems … working hard all day in the kitchen so we don’t have to! Love our delicious meals, best $ I’ve spent, affording me precious time that I wouldn’t have had otherwise. Give VK a go, you won’t regret it!

Elizabeth

Fabulous meals and service to boot…thanks for the experience…will be coming again.

Abbey

I think you do a great job. I used to be a very loyal supporter of My Food Bag, but now I am working nearly full time, I struggle with all the prep that has to happen after school in between after school activities. I love that your meals arrive ready to pop into the oven and you are so consistent with your delivery times. I also love that your meals are nutritionally great – I see the extra veggies sneaked in there, but the kids either don’t notice or think it’s yummy anyway.

Kathryn

We enjoyed all last week’s dinners, it’s a fabulous help to me, not only dreaming up what to have, preparation, all the shopping, but also the guilt of firing out the old veggies etc. from the fridge!!!!

Lorraine

Ten gold stars for Wednesday and Thursday’s dinners last week. Melt in your mouth pork, tasty kumara and lots of greens!! Tasty lamb and mash and great greens!! Husband very pleased.

Lenore

We also love your frozen meals – I normally try to ensure we have a couple in the freezer for those occasions when you just run out of time or can’t be bothered to cook

Kate

Village Kitchen has truly changed our lives, and in particular our evenings which are now stress-free and nutritious! As a busy family with parents both working full time and busy teenagers with school and sport it has made a huge difference to our lives, so thank you! The variety you serve is beyond what we could even imagine doing ourselves, and the fact you do paleo meals was the X factor that brought us to you.

Maria